Seedance 2.0 FAQ

This FAQ is designed to answer the questions people usually ask after they understand the product at a high level and before they decide how to use it.

For deeper walkthroughs, use the linked guides under each answer.

Which mode should I start with?

Start with the mode that matches the job:

• use text-to-video for concept exploration
• use image-to-video when the first frame already matters
• use reference-to-video when identity, product shape, or hands must stay stable

If you choose the wrong mode, writing a longer prompt usually will not save the result.

Read:

• How to Use Seedance 2.0
• Image Input Guide
• Reference Input Guide

How do credits work?

Credits are consumed by generation requests, and the exact cost is shown before you generate.

In practice, cost is shaped by things like:

• duration
• resolution
• selected model tier
• the type of workflow you are running

Read Pricing and Credits Explained.

What is the fastest way to improve output quality?

The highest-leverage improvement is usually not a new model. It is a narrower request.

Start by fixing:

• one subject
• one action
• one camera move
• one clear constraint set

Read Prompt Writing Guide.

When should I switch from text-only prompting to references?

Switch when your prompt starts depending on phrases like:

• same face
• same bottle
• same outfit
• same shape

That is usually a signal that continuity matters more than open-ended exploration.

How many references should I use?

For the current reference workflow, fewer aligned references are usually better than many conflicting ones.

A strong starting pattern is:

• one identity anchor
• one support angle or product hold
• one optional continuity cue

If the reference images disagree on lighting, pose, or scale, the result usually gets worse, not better.

Why do my product videos look stylish but unusable?

Because the prompt is probably optimizing for mood instead of product fidelity.

For product work, protect:

• label readability
• shape consistency
• reflection behavior
• object count

Read Seedance 2.0 for Ecommerce.

Why do UGC clips break around faces and hands?

Because UGC clips stress exactly the parts that are easiest to notice when they drift:

• face identity
• fingers
• product hold alignment
• speaking rhythm

The fix is usually:

• simpler gesture
• tighter framing
• one creator anchor
• stronger negative prompt

Read Seedance 2.0 for UGC Ads.

Why does cinematic work still feel generic?

Because "cinematic" is often written as a style word instead of a shot instruction.

Better cinematic prompts define:

• one shot intention
• one camera move
• one lighting logic
• one emotional beat

Read Seedance 2.0 for Cinematic Shots.

What should I do when a clip flickers or deforms?

Work through the basics first:

1. shorten the shot
2. simplify the action
3. reduce camera complexity
4. strengthen constraints
5. switch modes if the task really needs stronger continuity

Read Flicker and Deformation Troubleshooting.

Can I use generated videos commercially?

Commercial use depends on your plan and the live terms shown at checkout, but commercial use is never just a plan question.

You still need to review:

• whether the input assets were owned or licensed
• whether real-person references were authorized
• whether logos, claims, and brand risks were reviewed

Read Commercial Use Guide.

What happens when a generation fails?

In the current project setup, failed generations caused by system errors are intended to be refunded in credits. Operational policy still follows the live service rules and refund policy.

Read Refund Policy.

Should I build one long clip or several short clips?

Several short clips is usually the better strategy.

That is true for:

• ecommerce
• UGC
• cinematic storytelling

Short clips are easier to control, easier to re-roll, and easier to edit into multiple deliverables.

Which pages should I read first?

If you are new:

• start with How to Use Seedance 2.0
• then read Prompt Writing Guide

If you are solving a specific problem:

• product fidelity: Seedance 2.0 for Ecommerce
• creator ads: Seedance 2.0 for UGC Ads
• shot design: Seedance 2.0 for Cinematic Shots
• cost planning: Pricing and Credits Explained
• commercial review: Commercial Use Guide